Gently but firmly press the points of the receiver collar into two slots of the TEST STATION on the horizontal top right side of the wall-mounted PRO TX1 transmitter (usually found on the wall of the garage by an electrical outlet.) The red “Test” Light on the transmitter should flicker and if your hearing is good, you will hear a corresponding “Tick, Tick, Tick” sound from your receiver with every flash. Method 2: PetSafe® Professional P4 Receiver Before you call for a replacement, please verify you are using the right batteries and watch the video below further down this page. If after changing batteries (and inserting them properly) there is no red LED illumination, then your collar may be bad. Note: If this test fails to illuminate the LED on your collar, try another strong magnet and change the batteries then try the method again. The number of flashes that follow the illumination tells you the current shock level of the collar.The fact that the LED illuminated shows that the batteries are good or the light would not have activated.Method 1: PetSafe® Professional P4 Receiver Please try all methods that apply to your receiver model. There are several ways to test the collar. (To answer the question: “Is the shock working?”) If you feel the need to see the lights flash again, wait 30 minutes before you re-do the test. Note: If you remove the batteries and put them back in before they have been out for at least 30 minutes, THE INDICATOR LIGHT WILL NOT BLINK. If you count the flashes, you can determine the shock at which your receiver is presently set. If your batteries were completely dead, or if your batteries were removed from your receiver for at least 30 minutes, when you put fresh batteries back into your P3 or P4 receiver, the indicator light on your receiver will flash.Check the batteries: Are they CR2032? If they are 20 25 or 20 16 or anything other than 2032, they will NOT work.Two days of drying without positive results indicate your receiver is dead. If drying the receiver does not work, try it again and again.Watch for the flashing light on the collar. After a day or longer put the batteries back in.(DO NOT PUT YOUR RECEIVER IN A MICROWAVE or USE A HAIRDRYER to attempt to dry out the receiver.) Some folks say putting your receiver in a bag of dry rice for a day will work too.) Make sure it gets warm so any moisture that is in the receiver can evaporate. Set the receiver in a sunny place (away from where the dog can get it and chew it).Take the batteries out of the receiver for at least half a day.I think my PetSafe® Professional receiver is dead. Also please also refer to “ General Troubleshooting” under the “Fence Help” Tab.
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